Problems signing into Yuuguu

This information assumes you have installed the Yuuguu desktop client.

Wrong password or username

You will see the message Invalid email address or password on your Yuuguu client.
Click on Forgotten password? on the Yuuguu client and follow the instructions to reset your password.

Constantly 'Connecting please wait'

If you are stuck on the message Connecting please wait for more than 30 seconds, then there is something blocking your connection to our servers, or your internet connection is not working. Try the following:

Try and go to www.yuuguu.com in your web browser to see if your internet connection is working. If it is then proceed to the next step. If not then you will need to get it working before Yuuguu can login.
Ensure that your firewall or security software is allowing Yuuguu.exe to make outbound connections to the internet.

If you are using a VPN or are on a company network - contact your IT or network administrator, give them the following details and ask if they can make any necessary changes to allow Yuuguu to work:

Yuuguu supports SOCKS and HTTP proxies that do not require authentication
On Windows Yuuguu works through HTTP proxies that require NTLMv1 authentication
Proxy settings are read from the local computer - so these need to set up correctly
The Yuuguu desktop client requires outbound TCP access using port 443 and port 80 to all subdomains of www.yuuguu.com
Yuuguu's DNS servers support reverse DNS look ups, so you can set up a firewall rule allowing *.yuuguu.com

Please do not contact us with any signing in related issues until you have exhausted these steps! (as we will just ask you to follow the instructions on this page)