Problems joining using the Web based viewer

This information assumes you are trying to join a session using the web viewer at www.yuuguu.com/share.

Host has not started the session

• If you see this message, then your host has not yet started the session. Wait a few moments and try again.
  
  

Black screen with 'You must have Flash 9 or higher'

To participate in a session using the Web viewer, you will need a browser with Flash 9 or later installed and with javascript and Flash active script enabled.

The following popular browsers are supported, although many others are known to work:

• Internet Explorer 6 (or later)
• Firefox 2 (or later)
• Safari 3 (or later)

Black screen with just an arrow or red dot displayed on it

Something is blocking your host from sharing their screen with you. Try the following:

• Ask them to close down any online banking web sites or software they may have running
• Ask them to close down any other screen capture software they may have running
• Tell your host to re-start Yuuguu and then to re-start the session