Recruiting and investing in staff is now rightly considered the most important thing we do as businesses. As part of this, continuous training is vital to bring employees up to speed with their role, changes to it, the technology they need and the techniques they can use. But, when those employees are increasingly ‘housed’ in disparate remote locations, how can a business continue to help develop them effectively? Not to worry, Yuuguu is at hand.
The features available in the Yuuguu communication and collaboration toolset have many uses. Among the most obvious are remote IT support, sales and after-sales care, as well as day-to-day collaboration. But, for the training of staff located in remote locations, Yuuguu again offers a fantastic solution – one that saves time and resources, and reduces a business’ impact in the environment.
This is because the tools offered by Yuuguu offer a straightforward method of hosting and managing training sessions for remote workers, wherever they are located.
Why use Yuuguu for training?
Yuuguu allows up to 30 people to engage in instant chat, telephone conferencing and screen-sharing and control. All these features can be used to host and manage training sessions. Key to the effectiveness of Yuuguu as a training solution is the screen-sharing option. Users do not need to have Yuuguu downloaded – all they need is web access – to view a common screen, hosted by the trainer.
The trainer can then use the phone conferencing system to present to multiple trainees, who, viewing the same screen, can chip in, ask and answer questions, either over the phone or through the instant messaging system. At any time the trainer can cede control of the screen to any trainee, increasing interactivity in the session.
Using Yuuguu in this way reduces the time and energy it takes to organise groups of remotely-located – and busy – staff to attend a training session. Costs of travel, residence, sustenance, and room hire are all axed. Meanwhile, the host business’s impact on the environment in terms of travel, congestion and energy use are all reduced. Given the trend towards remote and flexible working, Yuuguu can be used to run training in the same way.
Dymock Brett, UK business development manager, at Translate Media (www.translatemedia.com), a Yuuguu client, says: “We have only scratched the surface of Yuuguu’s potential as a training platform and collaboration tool. Already we have demonstrated our technology to clients that normally would have been well out of reach – and the response in each case was fantastic thanks to ease of use with which trainees could log-in to the Yuuguu screen-share.”
TranslateMedia currently operate out of offices in London, New York, Paris & Brussels. The company handles translations for law firms, banks and media agencies – and is a preferred supplier to WPP amongst others. A secure web-based workflow platform offers each client real-time upload and tracking of their translations, 24/7″
How to use Yuuguu for training
Yuuguu can be used for training sessions whether all, some or none of the trainees are existing Yuuguu users. Those that aren’t can either be invited to download the application (which takes minutes) or use the same features via a web share hosted by the trainer. Here’s a step-by-step guide, whichever path you choose:
Yuuguu-to-Yuuguu
1. Where the host prefers all users to be using the Yuuguu application from their desktops, they can either invite participants through Yuuguu or ask participants to download and install Yuuguu on their machines
2. If they have been invited, the host’s contact name will appear automatically in participants’ contact windows
3. If the participant has installed with no invite then they can add the host’s contact email address through the ‘Find contacts’ option in the Yuuguu window
4. Once all participants are ready, the host can begin training by introduction through chat messages by clicking on one or more contacts in the contact window and choosing ‘Chat’
5. A chat window will open up for the host and the participants
6. At any time, new participants can be added to the session using the ‘add’ button
7. Training documents and slides can be viewed by all participants using the ‘Show’ button
8. Once in screen-share mode, the host can see that all participants are viewing up-to-date documents using the time lag indicator at the top of the chat window
9. At any stage, participants can interact by voice, chat or take control of the screen
Using Web Share:
1. If for any reason participants are unable or prefer not to download Yuuguu they can still participate using web share
2. The host can click ‘Web Share’ at the top of their contacts window to open a chat window at the top of which appears the Web Share address and a unique PIN, which they can then share with training participants
3. Trainees visit the shared URL and enter the unique PIN to join the session
4. Through their browser window they can then chat instantly with the host and other participants and view a shared screen, as well as share control of the screen