Testimonials

Peter Milson - McBoss - September, 2008

"Yuuguu is a really important component of the strategy of getting that developed. We're doing it piecemeal and mostly from cash flow so cost containment is (obviously) crucial; Yuuguu is more than that to us though.

We are based in the bottom right hand corner of the world - New Zealand and have customers in New Zealand, Australia, South Africa, Singapore (Adventurers every one). [I've attached a snap of our head office.]. Getting something like this Open Source project going requires the remote folk having confidence that they can overcome difficulties pretty much instantly. So Yuuguu is a crucial confidence builder too."

"The greatest advantage of Yuuguu is it's two step ease of installation (and finds it's way through some pretty demanding security setups in our corporates - you might not want to add that). It means any new comer to a business or anyone investigating the use of any of our "layers"" of application can find their way to us within a few minute. Important to get a request for assistance wile the query is still 'Hot'. Yuuguu makes it possible."

"Note - I started working on Computer Systems in 1977 when you had to sit in a darkened room trying to imagine what a user might be going through in using our system. Dreaming of the day that something like Yuuguu would be a reality. We knock over individual support calls in less than 10 mins each now. Hard to recall how long then but I'd guess ??? of a day would be average."

Paul McGillivray - Co-founder of Remote New Media - August, 2008

"I realised that we were spending a lot of time in support calls trying to work out exactly what our clients were seeing and doing; a lot of our time was spent saying things like "can you see a box at the bottom of the screen? No? OK, what do you see? Oh, you haven't clicked 'next' yet? OK, please do that now... now what do you see?".

"When we finally got an idea of what was happening for the customer, we could usually fix their problem within a minute. But, that was after 20 minutes of rummaging around blind. Now, I just connect with Yuuguu, and make the fix from the comfort of my own PC. We're able to deal with technical support calls that aren't core to our business - i.e. email and network issues - very quickly, which leaves us free to get on with our proper work."

"My first real world use of [Yuuguu] came just after I downloaded it. Having no idea what to expect, I contacted my accountant who is running Windows and was in need of some assistance. I couldn't help him over the phone, as it was taking too long, and I tend to work better with a hands-on approach. I sent him the link and a little bit later, he popped up on the contact list. I started an IM session with him and asked him to 'Show' his screen, which he did. It worked great on the first try, it was fast, and I was able to resolve the issue my accountant was having much faster than trying to talk him through the process on the phone."