Yuuguu and OnState announce partnership

TOTAL CUSTOMER COLLABORATION FOR VIRTUAL WORKFORCES AND CALL CENTRES

Partnership Gives Call Centers and Virtual Workers Instant Customer Collaboration Including Screen Share, Text Chat, Voice, and Business Presence

14 December, 2009, Burlington, Mass. and Manchester, UK. OnState Communications, the leading provider of on-demand virtual call center and virtual PBX business communications systems, today announced the addition of the Yuuguu instant screen sharing service to OnState's virtual communications solutions.

OnState is the first and only provider to include integrated voice, text chat and screen sharing as part of a cost-effective, on-demand virtual communications service. The addition of Yuuguu into OnState's solution enables sales and support staff and all virtual workers to collaborate with customers by sharing screens or even keyboard and mouse control to help demonstrate solutions or solve problems.

"With Yuuguu screen sharing capabilities, OnState users can now conduct virtual sales calls, from anywhere in the world, with visual presentations, product demonstrations, and interactive communications," said Pat Kelly, CEO of OnState. "And using real-time screen, keyboard and mouse sharing, support staff can resolve issues, answer questions, and assist customers more efficiently. Best of all, the combined solution is delivered as a secure, device-independent, cloud-based service that requires no installation or embedded applications on the customer side."

In call center applications, the OnState and Yuuguu solution will simplify and improve agent training and supervision. Supervisors can use screen sharing to instruct or observe remote agents, use voice or text chat to converse with them, and use call logging to audit customer conversations.

"Having Yuuguu in our OnState-powered call center will increase and enhance our real-time collaboration with customers," noted Russ Geoffroy, who manages the Application Management Services practice at B4 Consulting, a global implementation partner and reseller of SAP solutions. "With Yuuguu and OnState, I am one-click away from total collaboration," continued Geoffroy. "There are no scheduling issues, no client downloads -- essentially no technology barriers to screen sharing that I've experienced with other applications."

"Our partnership with OnState is truly game changing for customer support, collaboration, and problem solving," said Anish Kapoor, co-founder and CEO of Yuuguu. "The benefits of instant screen sharing within a virtual call center not only boost productivity and drive unparalleled customer support, they leverage advanced communications to provide our services at a starting price significantly less than competitive solutions."

The starting price for the OnState/Yuuguu solution will be $74.95 per user/monthly. This is based on a monthly per-user fees of $49.95 for the OnState virtual call center and $25.00 for Yuuguu instant screen sharing. For more information on the OnState/Yuuguu offering, please visit http://www.onstate.com/yuuguu/index.html.

About Yuuguu:

Yuuguu is a world leading provider of instant screen sharing, real time collaboration and web conferencing services. Its no download for viewers, simple to use service supports instant remote collaboration and online meetings for hundreds of thousands of business users across the world, helping them to save time and money.

Yuuguu is ideal for business class instant messaging, instant screen sharing and real time collaboration, holding planned and ad-hoc web conferences, collaborative working within remote teams and also as a remote support tool which allows mouse control and screen sharing to solve simple desktop computing problems. www.yuuguu.com

Useful links:
Screen sharing - http://www.yuuguu.com/features/screen-sharing
Instant messaging - http://www.yuuguu.com/features/instant-messaging
Web conferencing - http://www.yuuguu.com/features/web-conferencing

For more media information, reviews, photographs, briefings please contact:
Ranbir Sahota
Vitis PR
ranbir (at) vitispr.com
+ 44 (0) 121 242 8048
OR
Neil Kay-Jones
Yuuguu
neil.kay-jones (at) yuuguu.com
+ 44 (0) 161 660 2801