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Remote support
A remote support call that features Yuuguu desktop sharing means your company can support clients, or your own remote staff, as efficiently as if you could instantly teleport your IT or training team directly to a client's site.
With Yuuguu, a remote support call is not blind, your team can work through issues as they communicate with the client by teleconference or Yuuguu Web messaging.
Start to offer remote support via Yuuguu today and benefit from:
- Remote support through product adoption or upgrade
- A more effectively managed IT resource
- Reduced travelling time, expense and environmental impact because outcalls are minimised
- Minimal time between receiving a support call and fulfilling
How does Yuuguu make remote support more efficient?
The main difference a remote support application with Desktop sharing offers over just a phone call, is that your support or training team can immediately access a client's machine and fully explore and understand any issues right in front of the client. Your team can provide a remote support as if they were sat in front of the machine (Mac, PC or Linux), while also talking your client through the issue or training process, either via online messaging or a low-cost conference call number.
Remote support or training - Desktop sharing is the intelligent solution
Without Desktop sharing, a telephone-only support call commits both your staff and your clients to working in the dark and, even worse, results in your clients being left in the dark completely. However, offering your clients a remote support through the enhanced communication that the industry-leading Yuuguu application offers, indicates your commitment to practical support. The overall efficiency of Yuuguu remote support means your staff can spend more time supporting your clients and less time on the road.
Make remote support work for you, your clients and your staff.
Download Yuuguu for remote support now
Make remote support work for you, your clients and your staff.
Download Yuuguu for remote support now
Make remote support work for you, your clients and your staff.
Download Yuuguu for remote support now
Want to try remote support? Offer it to your customers for free now. While Yuuguu will soon be offering Pro and Enterprise versions with enhanced feature sets, the Yuuguu Personal edition is still available FREE, Download Yuuguu remote support software now and offer remote support to 30 users at any one time.