It's easy to connect to the people you want to provide support to! Without any fuss they can download and install Yuuguu (which normally works even behind firewalls and proxies) and connect to you. You can be providing support in just a few minutes. Just go to 'Find Contacts'.
Click on 'I will enter the email address my self'. Type in the email address of the person you want to support and follow our simple wizard. We instantly send them an email with details of how to download and sign into Yuuguu.
When they sign in you will be set up as a contact already for them! You can chat with them using instant messages or provide them with support.